The Power of Listening in Helping People Change

Harvard Business Review:

[F]eedback caused performance to decline in 38% of cases. This happened with both positive and negative feedback(…)

Er zijn weinig bazen met aangeboren skills, maar als je er dan toch eentje moet leren, laat het dan deze zijn:

Do not impose your solutions. The role of the listener is to help the speaker draw up a solution themselves. Therefore, when listening to a fellow colleague or subordinate, refrain from suggesting solutions.

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